It’s Not What You Say. (It’s How You Say It.)
The impact of words is undeniable. Our online world has brought even more focus to the nature of words, and their impact — more specifically: how much words can morph and change without the benefit of inflection and intonation. (Even the words “Thank you.” closing an e-mail — normally an appreciated courtesy in discourse — can come across as curt, abrupt, and very dismissive.)

There can sometimes be a very noticeable disconnect between our intentions and our delivery of words: we intend one thing with our content, and it is received in a radically different way because of how we delivered it.
Tone, inflection, volume, — even pace — can all have an effect on our message and how it’s received. What you may see as an enthusiastic presentation of an idea may be seen as a staccato attack on the listener. Suggestions which come from the best place in your heart — with the wrong timing — can be seen as a circumvention of someone else’s ideas or efforts. Your ideas of how to improve things might fly directly in the face of the individual who has already done extensive groundwork up to this point and sees your suggestions as an attack. Even the mere volume of your speech can put the listener into a protective mode if it’s too loud.
So how do we prevent our words from becoming weapons? How do we ensure that our message maintains integrity — even in the written form? And how do we mitigate damage that well-meaning words might do?
Ask if The Timing is Right
Timing is everything. The right message at the wrong time is wasted. If you have a serious idea to launch; if you have a significant, important recommendation to present, ask *yourself* if this is the right time, and then ask the recipient(s) if this timing is optimal. An opening salvo of: “I have some suggestions about this. Is this a good time to bring them up..?” will go a long way to making sure that your timing is appropriate.
Be Organized
Prepare ahead of time what you wish to say, and the possible delivery of these ideas. Try to anticipate reactions, possible questions, and try your best to predict — as best you can — how your ideas will land, what possible push-back might be, and how you might handle it.
Slow It Down — And Lower It
I’ve blogged previously about the legendary John Wayne’s most famous quote: “Talk slow, talk low, and don’t say too much.” In those few words, he said it all: you need to consciously *slow down* the rate at which you speak (especially when you feel emotions start to spiral); you should work on lowering your tone (this will also help with listenability and increase the impact of what you’re saying) and as for “don’t say too much”: an economy of speech will make your points more significant and meaningful, rather than getting lost in a sea of words.
Be Aware of an Information Onslaught
Make sure that your enthusiasm for getting your point across or your investment in the issue doesn’t create a situation where you impart too much information all at once. Information overload is real, especially when there are emotions attached to the topic. Realize that the human brain can really only process a limited amount of stimuli coming at it at any given time; it’s easy to reach a saturation point whereby anything you say after the listener is “full” just falls by the wayside. Saying something like: “I’ve given you a lot to think about. Should we schedule another meeting after this initial information has has a chance to sink in?” can be a very helpful way to ensure that the listener digests what you say — and is ready for more.
That balance between authenticity and diplomacy is a tricky but necessary balance to strike; you want to speak your own truth in the most authentic and natural way possible, while always attempting to mindful of the impact of your words and how they will affect others.
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